In-Room Dining Department Manager

3 weeks ago


Whistler, British Columbia, Canada Accor Full time
Job Title: In-Room Dining Captain

At Fairmont Chateau Whistler, we are seeking a highly skilled and experienced In-Room Dining Captain to join our team. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of our In-Room Dining service, providing exceptional guest experiences, and leading a team of dedicated professionals.

Key Responsibilities:
  • Manage the daily operations of the In-Room Dining department, ensuring seamless service delivery and high staff morale.
  • Monitor labor costs and optimize staffing levels to meet guest demand.
  • Develop and implement training programs for new and existing team members, focusing on excellent service standards and product knowledge.
  • Collaborate with the management team and F&B Division to achieve business objectives and drive revenue growth.
  • Ensure accurate and timely processing of accounts, maintaining high levels of guest satisfaction and loyalty.
Requirements:
  • Supervisory experience in a food and beverage department, preferably in a luxury hotel or resort setting.
  • Excellent leadership and motivational skills, with a proven track record of team performance and guest satisfaction.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Serving It Right certification and a strong understanding of food safety and sanitation practices.
Perks and Benefits:
  • Subsidized staff accommodation provided, allowing you to enjoy the best of Whistler's mountain lifestyle.
  • Complimentary meal in our staff cafeteria per shift, showcasing our commitment to your well-being and satisfaction.
  • Access to our Employee Travel Program, offering discounts on room rates and food and beverage at Fairmont and Accor properties worldwide.
  • Hotel leisure benefits, including golf and ski passes, allowing you to enjoy the best of Whistler's outdoor recreation opportunities.
Why Work for Accor?

We are a global leader in hospitality, dedicated to providing exceptional guest experiences and fostering a culture of inclusivity and diversity. As an Accor employee, you will have access to a range of benefits, training programs, and career development opportunities, allowing you to grow and thrive in your role.



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