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Customer Service Representative with a Focus on Financial Solutions

1 month ago

Toronto, Ontario, Canada Teleperformance Full time

About Teleperformance: We are a global leader in client experience management and contact center business process outsourcing.

As a result of our hybrid model, around 50% of our employees work remotely, and we provide services in over 300 languages and dialects. Our presence spans 100 countries, and we have been recognized as the 11th best workplace globally by Fortune Magazine.

Our Work Culture At Teleperformance, we value integrity, respect, professionalism, innovation, and commitment. This is reflected in our autonomous work environment, where we trust your decision-making skills. We also believe in progressive growth, flexibility, and inclusivity, creating an environment that promotes happiness from the inside out.

Key Responsibilities:

  • Work collaboratively as a team to achieve high-quality standards
  • Engage in highly consultative phone calls, both inbound and outbound
  • Connect with customers to provide financial solutions and build trusting relationships
  • Proactively offer suitable solutions for high customer satisfaction
  • Exercise patience and empathy to resolve customer concerns
  • Identify opportunities to cross-sell and up-sell to existing customers

Qualifications:

  • Sales experience in a high-volume contact centre environment
  • Proficiency in typing 30 words per minute
  • Able to multitask in fast-paced environments
  • Excellent negotiation, listening, and objection handling skills
  • Fluent English language skills
  • Strong verbal and written communication skills
  • Availability between Monday and Saturday, 9am-10pm
  • High School Diploma or equivalent qualification
  • Minimum age requirement of 18 years

We are committed to creating an inclusive work environment and adhere to our clients' policies and industry compliances. An estimated salary range for this position is $45,000 - $65,000 annually, depending on location and performance.