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Product Support Manager

1 month ago

Sault Ste Marie, Ontario, Canada Toromont Cat Full time

The Product Support Manager is responsible for maintaining and supporting company objectives through effective management and growth of the parts and service operations.

Key Responsibilities:

  • Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives.
  • Manage branch parts and service objectives and ensure they are met.
  • Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies.
  • Lead a high level of customer focus and maintain trusted relationships.
  • Review and monitor operational expenses and financial reports.
  • Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments.
  • Develop, implement, and manage improvements in all aspects of product support.
  • Lead, inspire, and coach employees to achieve personal and corporate objectives.
  • Actively pursue business in the territory to support equipment, parts, and service.
  • Collaborate and work closely with Sales Teams.
  • Collaborate with, develop, and coach Planning Team.
  • Work with a sense of urgency and foster a team environment to encourage growth.
  • Liaise with the Heavy Equipment group on both sales and service issues.

Requirements:

  • Minimum post-secondary education.
  • 3-5 years experience in a supervisory/managerial position.
  • Strong technical aptitude, and knowledge of the mining and construction industry.

About Toromont Cat:

Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience and through our strong partnership with Caterpillar TM, Toromont Cat takes care of our employees who take care of our customers. When you join our team, you become a member of the Toromont family. Your success is our success.