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Claims Representative II

2 months ago

St John's, Newfoundland and Labrador, Canada Intact Financial Corporation Full time
About the Role

We're seeking a skilled Claims Representative II - Commercial Auto to join our team.

Key Responsibilities:
  • Handle complex Commercial Auto Physical Damage Claims.
  • Analyze information, determine liability, and review damage assessments.
  • Validate policy details to determine coverage.
  • Interview insureds and witnesses to collect statements and settle claims within authority limits.
  • Provide exceptional service to external and internal customers.
  • Answer queries related to investigations and the claims process.
  • Ensure timely follow-up with customers on claim status.
Requirements:
  • Minimum high school diploma.
  • Minimum 2-3 years of experience as a Telephone Adjuster, Commercial Adjuster, Total Loss Expert, or similar position.
  • Hold a valid Provincial Auto Adjustor license for Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador.
  • Completion or working towards CIP completion.
  • Strong understanding of the claims process.
  • Ability to handle complex Auto Claims.
  • Negotiating and conveying claim settlements within authority limits.
  • Sustain high performance and productivity.
  • Bilingualism (English and French) is a strong asset.
  • No Canadian work experience required, but must be eligible to work in Canada.
What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.