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Recovery Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada 09 Irving Oil Limited Full time

About the Role:

As a Recovery Coordinator at 09 Irving Oil Limited, you will play a crucial role in supporting the coordination and execution of initiatives in Order to Cash to maximize the recovery of funds on delinquent customer accounts across multiple business lines.

Key Responsibilities:

  • Contact customers to arrange payment, including recommending alternatives to consumer proposals and bankruptcies.
  • Assign non-recoverable accounts to collection agencies and small claims courts as required.
  • Support the Recovery Manager by coordinating and managing workflows and exception requests, escalating any concerns.
  • Monitor the recovery portfolio to ensure customers adhere to their agreed repayment arrangements and that these arrangements meet the company's policies and procedures.
  • Manage abandoned credits, including review and timely return of funds to customers and filing for US accounts.
  • Reconcile the recovery portfolio monthly to ensure amounts owing and fees paid to third parties are accurate.
  • Share recommendations on approach for special/larger bad debt accounts or suspected fraud investigations.
  • Support the development and implementation of credit recovery related policies and procedures.
  • Represent the company in Small Claims action as required.

Requirements:

  • Minimum 3-5 years collection experience.
  • Post-secondary education/equivalent with practical experience.

What We Offer:

  • Work Environment: Our beautiful home office building with access to a fitness facility, onsite nurse, and a café.
  • Hybrid Work Model: A blend of in-office and work-from-home days.
  • Competitive Compensation: Including an annual bonus plan, pension plan, and parking allowance.
  • Flexible Benefits Plan: Including medical and dental benefits from day one.
  • Paid Vacation: Plus an annual option to purchase additional vacation.
  • Wellness Support: With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program.
  • Opportunity to give back: Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program.