Customer Service Representative

2 weeks ago

St Catharines, Ontario, Canada CSN Collision Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CSN Collision. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Communicate effectively with clients, insurance companies, and other stakeholders to ensure seamless communication and resolution of claims.
  • Process and manage customer information, including insurance claims, repair estimates, and other relevant documentation.
  • Work collaboratively with our repair team to ensure timely and efficient repair of vehicles, meeting customer expectations and deadlines.
  • Maintain accurate and up-to-date records of customer interactions, claims, and repairs.
Requirements:
  • 3-5 years of experience in customer service, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Working knowledge of ARMS system, Mitchell, and Audatex.
  • Valid driver's license.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

At CSN Collision, we are committed to providing exceptional customer service and ensuring the highest level of satisfaction for our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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