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Restaurant Operations Manager
4 weeks ago
Job Title: Restaurant Operations Manager
Job Summary: We are seeking a highly motivated and organized Restaurant Operations Manager to join our team at Tim Hortons Restaurant Store # 101681, 96a Street. As a key member of our management team, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:
- Evaluate daily operations to ensure efficiency and productivity
- Monitor revenues and labour costs to optimize profitability
- Supervise staff to ensure excellent customer service and high-quality food preparation
- Plan and organize daily operations, including scheduling and inventory management
- Set staff work schedules and ensure adequate staffing levels
- Train staff on new procedures and policies
- Balance cash and complete balance sheets, cash reports, and related forms
- Conduct performance reviews to identify areas for improvement
- Organize and maintain inventory to minimize waste and optimize stock levels
- Ensure health and safety regulations are followed at all times
- Negotiate arrangements with suppliers for food and other supplies
- Participate in marketing plans and implementation to drive sales growth
- Lead and instruct individuals to achieve team goals
- Address customer complaints or concerns in a professional and courteous manner
- Provide exceptional customer service to ensure customer satisfaction
- Perform same duties as workers supervised
Work Conditions and Physical Capabilities:
- Fast-paced environment with tight deadlines
- Work under pressure to meet sales targets and customer expectations
- Repetitive tasks and handling heavy loads
- Combination of sitting, standing, and walking
- Large workload with multiple priorities
Personal Suitability:
- Accurate and reliable with attention to detail
- Client-focused with excellent interpersonal skills
- Dependable and efficient with a strong work ethic
- Flexible and adaptable to changing circumstances
- Organized and reliable with a strong sense of responsibility
- Team player with excellent communication skills
- Ability to multitask and prioritize tasks effectively
Other Benefits:
- Permanent full-time position with 30 hours per week
- Work language: English