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Restaurant Operations Manager

4 weeks ago


Fort St John, Canada Tim Hortons Restaurant Store # 101681, 96a Street Full time

Job Title: Restaurant Operations Manager

Job Summary: We are seeking a highly motivated and organized Restaurant Operations Manager to join our team at Tim Hortons Restaurant Store # 101681, 96a Street. As a key member of our management team, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Evaluate daily operations to ensure efficiency and productivity
  • Monitor revenues and labour costs to optimize profitability
  • Supervise staff to ensure excellent customer service and high-quality food preparation
  • Plan and organize daily operations, including scheduling and inventory management
  • Set staff work schedules and ensure adequate staffing levels
  • Train staff on new procedures and policies
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Conduct performance reviews to identify areas for improvement
  • Organize and maintain inventory to minimize waste and optimize stock levels
  • Ensure health and safety regulations are followed at all times
  • Negotiate arrangements with suppliers for food and other supplies
  • Participate in marketing plans and implementation to drive sales growth
  • Lead and instruct individuals to achieve team goals
  • Address customer complaints or concerns in a professional and courteous manner
  • Provide exceptional customer service to ensure customer satisfaction
  • Perform same duties as workers supervised

Work Conditions and Physical Capabilities:

  • Fast-paced environment with tight deadlines
  • Work under pressure to meet sales targets and customer expectations
  • Repetitive tasks and handling heavy loads
  • Combination of sitting, standing, and walking
  • Large workload with multiple priorities

Personal Suitability:

  • Accurate and reliable with attention to detail
  • Client-focused with excellent interpersonal skills
  • Dependable and efficient with a strong work ethic
  • Flexible and adaptable to changing circumstances
  • Organized and reliable with a strong sense of responsibility
  • Team player with excellent communication skills
  • Ability to multitask and prioritize tasks effectively

Other Benefits:

  • Permanent full-time position with 30 hours per week
  • Work language: English