Guest Service Supervisor

3 weeks ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences
  • Establish work schedules and procedures to optimize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on guest feedback and operational performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure timely completion and high quality
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to maintain a well-stocked and efficient operation
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • 1-2 years of experience in a supervisory role, preferably in a casino or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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