Guest Service Manager

3 weeks ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of service quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish work schedules and procedures to optimize guest service delivery.
  • Perform same duties as workers supervised to maintain a hands-on approach.
  • Prepare and submit reports to management on guest feedback and service quality.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Co-ordinate, assign, and review work to ensure efficient use of resources.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to support guest service operations.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 to 2 years of experience in a supervisory role, preferably in a casino or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to [insert contact information].

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