Guest Service Supervisor

1 month ago

Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of service quality.

Job Summary:
  • Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised to maintain a hands-on approach.
  • Prepare and submit reports to management on guest feedback and service quality.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to maintain a well-stocked inventory.
Requirements:
  • Casino Gaming License
  • Criminal record check
  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Overtime required
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
Financial Benefits:
  • Bonus
  • Gratuities

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