Guest Service Supervisor
4 days ago
We are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of service quality.
Job Summary:- Co-ordinate activities with other work units or departments to ensure seamless guest experiences.
- Establish work schedules and procedures to optimize productivity and efficiency.
- Perform same duties as workers supervised to maintain a hands-on approach.
- Prepare and submit reports to management on guest feedback and service quality.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs and provide exceptional customer service.
- Co-ordinate, assign, and review work to ensure tasks are completed efficiently.
- Hire and train staff in job duties, safety procedures, and company policies.
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies to maintain a well-stocked inventory.
- Casino Gaming License
- Criminal record check
- Attention to detail
- Fast-paced environment
- Large workload
- Overtime required
- Standing for extended periods
- Tight deadlines
- Work under pressure
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
- Bonus
- Gratuities
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Toronto, Ontario, Canada Rama Gaming House – Scarborough Full timeJob Title: Guest Service SupervisorWe are seeking a highly motivated and organized Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a Guest Service Supervisor, you will be responsible for ensuring that our guests have an exceptional experience while visiting our casino.Key Responsibilities:Co-ordinate activities with other...
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Toronto, Ontario, Canada Rama Gaming House – Scarborough Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of customer satisfaction.Job Summary:The Guest Service Supervisor will be...
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Toronto, Ontario, Canada Rama Gaming House – Scarborough Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.Key Responsibilities:Co-ordinate activities with...
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Toronto, Ontario, Canada Rama Gaming House – Scarborough Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality.Key Responsibilities:Co-ordinate activities with...
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Toronto, Ontario, Canada Rama Gaming House – Scarborough Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and maintaining a high level of customer satisfaction.Key Responsibilities:Co-ordinate activities with...
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