Client Relationship Coordinator

5 days ago


Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time

The House of Commons Administration is dedicated to delivering exceptional services to Members of Parliament and their employees. As a Client Service Advisor, you will play a crucial role in providing outstanding support and guidance to clients on financial service requirements.

You will act as a single point of contact for clients, handling requests and concerns related to broker services, accounting operations, budget reviews, and travel point balances. Your expertise will be sought after to resolve complex issues and escalate concerns to other areas as needed.

To excel in this role, you will need strong analytical skills, with the ability to evaluate and analyze information from various sources. Your excellent communication skills will enable you to effectively collaborate with Financial Services stakeholders and provide proactive advisory services to clients.

As a valued member of the Client Care Team, you will have opportunities to broaden your knowledge of the different Service Areas of the House Administration and participate in various programs and projects.

The ideal candidate will possess a post-secondary education in finance, commerce, or business administration, or an acceptable combination of education, training, and relevant experience. A minimum of two years of experience in serving clients and working in a contact centre environment is required. Experience in providing advice to high-profile clients, evaluating information, and communicating with partners is also essential.

A competitive salary of $63,369 per year reflects the importance of this role in supporting the success of the House of Commons Administration. In addition to a comprehensive compensation package, you will enjoy a 35-hour workweek, four weeks' vacation, and access to professional development opportunities.

This is a unique opportunity to join a dynamic team that provides consistent, streamlined, and exceptional service experiences to Members, their staff, and House Administration employees. If you are a motivated and skilled individual who thrives in a fast-paced environment, we encourage you to apply for this exciting role.



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