Veterinary Client Service Coordinator

5 days ago


Ottawa, Ontario, Canada VCA Animal Hospitals Full time
About Alta Vista Animal Hospital

Alta Vista Animal Hospital is a leading veterinary healthcare provider in Ottawa, ON. We are committed to delivering exceptional patient care and providing a supportive work environment for our team members.

Job Summary

We are currently seeking a full-time Veterinary Client Service Coordinator to join our team. This role will play a critical part in ensuring that our clients receive top-notch service and support throughout their pet's treatment journey.

Key Responsibilities
  • Create a welcoming environment for patients and pet owners
  • Manage phone calls, book appointments, and track patient information
  • Place follow-up calls to pet owners and schedule future appointments
  • Respond to emails and manage office correspondence
  • Admit and discharge patients, process invoices, and handle billing tasks
  • Schedule appointments and maintain accurate records
  • Provide exceptional customer service and put people at ease
  • Maintain a clean and organized reception area, pet holding areas, and common spaces
Requirements and Qualifications
  • Prior experience in customer service or front desk roles, preferably in hospitality
  • Able to learn about veterinary services, medical office procedures, and assist with various tasks
  • No prior experience with animals is necessary, as long as you love pets
What VCA Canada Offers
  • A caring culture of wellness and appreciation
  • Competitive wages and benefits package
  • Annual uniform allowance and opportunities for career growth
  • Employee Assistance Program, Referral Bonus Rewards, and Generous personal pet care discounts
  • Ongoing training and development to help you succeed in your role


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