Veterinary Client Service Coordinator
5 days ago
Alta Vista Animal Hospital is a leading veterinary healthcare provider in Ottawa, ON. We are committed to delivering exceptional patient care and providing a supportive work environment for our team members.
Job SummaryWe are currently seeking a full-time Veterinary Client Service Coordinator to join our team. This role will play a critical part in ensuring that our clients receive top-notch service and support throughout their pet's treatment journey.
Key Responsibilities- Create a welcoming environment for patients and pet owners
- Manage phone calls, book appointments, and track patient information
- Place follow-up calls to pet owners and schedule future appointments
- Respond to emails and manage office correspondence
- Admit and discharge patients, process invoices, and handle billing tasks
- Schedule appointments and maintain accurate records
- Provide exceptional customer service and put people at ease
- Maintain a clean and organized reception area, pet holding areas, and common spaces
- Prior experience in customer service or front desk roles, preferably in hospitality
- Able to learn about veterinary services, medical office procedures, and assist with various tasks
- No prior experience with animals is necessary, as long as you love pets
- A caring culture of wellness and appreciation
- Competitive wages and benefits package
- Annual uniform allowance and opportunities for career growth
- Employee Assistance Program, Referral Bonus Rewards, and Generous personal pet care discounts
- Ongoing training and development to help you succeed in your role
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Veterinary Client Service Coordinator
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Veterinary Client Care Coordinator
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Veterinary Care Coordinator
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Veterinary Neurology Specialist
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