Cryptocurrency Trading Support Manager Role
4 weeks ago
As a leading cryptocurrency trading platform in Canada, NDAX is dedicated to empowering Canadians to unlock the full potential of digital finance. To achieve this mission, we're seeking an experienced customer support manager to lead our customer support department.
This role involves implementing effective policies and procedures to provide exceptional support to our business clients. You will stay informed on industry products and trends and be responsible for training staff accordingly.
The ideal candidate will have proven experience working in a customer support position, demonstrate excellent leadership and interpersonal skills, possess great communication skills, and serve as a role model and mentor to staff.
About the Role- Managing day-to-day functions of the customer support department
- Responding to escalated customer support issues
- Implementing customer support processes to enhance customer satisfaction
- Formulating and revising customer support policies
- Informing the team of new information related to products and trends
- Assessing support statistics and preparing detailed reports
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