Digital Finance Specialist
3 weeks ago
About NDAX Canada Inc.
As one of Canada's largest and fastest-growing cryptocurrency trading platforms, NDAX has set the bar high for the country's fintech industry. We're on a mission to empower Canadians to unlock the full potential of digital finance by providing an innovative and secure environment for them to trade cryptocurrencies.
We've assembled a multidisciplinary team with diverse backgrounds in finance, technology, engineering, compliance, marketing, and more. Our team is passionate about making cryptocurrency accessible to everyone, from experts to novices.
We're proud to have been recognized as one of Canada's Best Workplaces by Great Place to Work. Our clients come from all walks of life, each with their own level of trading experience. We take pride in understanding their needs and meeting them at their level.
Job Overview
We are seeking multiple Digital Finance Specialists (both full-time and part-time) to join our Customer Support team. As a Digital Finance Specialist, you will interact with customers to provide information in response to inquiries about products and services. You will also handle and resolve client questions and complaints.
You will be responsible for:
- Responding to customer service live chats, emails, telephone calls, and voicemails
- Maintaining customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Providing a great experience and building loyalty with every customer you talk to
- Staying on top of promotions, product launches, and cryptocurrency trends
- Creating value through superior customer service and expert product knowledge
Requirements
To be successful in this role, you must have:
- Self-motivation with the ability to solve problems on-the-fly
- Passion for customer satisfaction with strong interpersonal communication skills
- An enthusiastic learner with a desire for continual growth
- Availability for full-time work with flexible schedules that meet business needs, including morning and evening shifts
- Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset
Benefits
We offer:
- A competitive salary of $55,000 - $65,000 per year
- A comprehensive benefits plan, including health, dental, and vision coverage
- The opportunity to work with a technically strong, friendly, and approachable team
- Flexible working schedules
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