Customer Solutions Expert

2 months ago

Regina, Saskatchewan, Canada Finning Full time

About the Role:

We are seeking a highly skilled and motivated Sales and Support Specialist to join our team at Finning. As a key member of our sales team, you will be responsible for driving profitable parts and service revenue growth in your assigned territory.

Key Responsibilities:

  • Develop and execute sales strategies to achieve corporate and territory targets, focusing on customer needs and providing quality solutions to address those needs.
  • Evaluate customer requirements and promote and sell products and services to meet those needs, ensuring accurate market intelligence, pricing, estimates, and customer satisfaction.
  • Utilize Finning's CRM software and Product Improvement Program (PIP) to maintain client information and data, enabling accurate market intelligence and customer satisfaction.
  • Prepare accurate and timely forecasts, pricing, estimates, and market intelligence of parts and service revenue targets for assigned customer base.
  • Establish and communicate targets, goals, and objectives aligned with corporate strategy, ensuring customer satisfaction and revenue growth.
  • Ensure all sales documents and customer agreements are completed in a consistent, accurate, and timely manner.

Requirements:

  • 3+ years of consulting sales experience, with a proven track record of applying basic selling principles, such as prospecting, introducing benefits, call planning, qualifying, handling objections, follow-ups, and closing the sale.
  • Proven sound mechanical knowledge and excellent organizational, communication, and interpersonal skills.
  • Previous utilization of a customer relationship management tool and proficiency in MS Office package.
  • An exceptional track record of customer coverage in a large geographic territory.

About Finning:

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging all individuals to express themselves and achieve their full potential. We continuously strive to enhance our outreach to individuals of all backgrounds and identities, and we do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. We are committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities.

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