IT Support Specialist

2 days ago


Cranbrook BC, Canada AVASO Technology Solutions Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at AVASO Technology Solutions. This role will provide day-to-day local and onsite desktop support, troubleshoot hardware, software, and application issues, and facilitate customer resolution.

Key Responsibilities:
  • Provide top-notch technical support for desktops, laptops, printers, and other computer hardware
  • Troubleshoot and resolve complex technical issues with hardware, software, and applications
  • Document steps performed to resolve challenges and maintain accurate records
  • Facilitate customer resolution and engage supervisors and managers to ensure operational consistency
  • Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications
Requirements:
  • 2-3 years' experience in Windows Desktop support
  • CompTIA A+, Microsoft Certified Professional (MCP) or better
  • Bachelor's degree or equivalent in Computer Science or related field
  • Excellent communication, relationship-building, and internal customer service skills
Salary and Benefits:

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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