ServiceNow Configuration Management Analyst

4 days ago


Montreal, Quebec, Canada BRP Full time

We are seeking a seasoned IT Infrastructure Specialist to join our team in ServiceNow Configuration Management.

Job Description

The ideal candidate will have 4+ years' experience working as a configuration manager or similar role, with a strong understanding of CSDM concepts and IT resource management principles.

In this key position, you will be responsible for overseeing the ServiceNow Configuration Management Database (CMDB) while specializing in the Common Service Data Model (CSDM) framework. Your tasks will include:

  • Reviewing and optimizing existing CM processes to ensure best practices and alignment with organizational standards.
  • Maintaining data integrity and security of the CMDB, following data management and governance guidelines within the context of CSDM.
  • Conducting regular audits on the CMDB to enhance accuracy and completeness of data.
Required Skills and Qualifications

To succeed in this role, you must have:

  • Excellent understanding of CSDM concepts.
  • 4+ years' experience working as a configuration manager or similar role.
  • Strong understanding of IT resource and configuration management principles.
  • Data analysis and reporting skills.
  • Problem-solving and troubleshooting capabilities.
  • Technical documentation skills.

Prior experience with ServiceNow and ITSM modules is highly desirable, as well as certifications such as Implementation Specialist – Service Mapping.

Benefits

We offer an excellent compensation package, including an estimated annual salary range of $110,000 - $140,000 based on location and experience. Additional benefits include:

  • Annual bonus.
  • Generous paid time away.
  • Pension plan.
  • Collective saving opportunities.
  • Industry-leading healthcare.

We also provide flexible work schedules, summer schedule, holiday season shutdown, educational resources, and discounts on BRP products.



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