Senior Technical Advisor

4 weeks ago


Montreal, Quebec, Canada ServiceNow Full time
ServiceNow Platform Architect Role

ServiceNow is seeking a highly experienced technical advisor to join our team as a Principal Platform Architect. This role is responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

The ideal candidate will have a strong background in enterprise architecture, management consulting, and technology strategy. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Key responsibilities include developing strong relationships with CIO and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey. This involves translating business objectives to outcomes into a customer roadmap, analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives, and engaging with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.

Additionally, the successful candidate will drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices, work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support, and advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients.

Qualifications include 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology, experience working with functional business leaders, large program experience leading architecture and design, enterprise architecture experience, and cloud application technology experience.

Required competencies include TELCO experience, customer focus, collaborates, drives results, cultivates innovation, courage, consultative perspective, manages complexity, strategic mindset, technical development, and travel up to 25%.



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