ServiceNow Business Analyst

4 weeks ago


Montreal, Quebec, Canada CAE Full time

Role Overview

The ServiceNow Business Analyst will play a key role in the technology business transformation at CAE.

As a member of the technology team, the successful candidate will be responsible for collaborating with business stakeholders to elicit, analyze, validate, and document business requirements related to ServiceNow platform enhancements, customizations, and integrations.

  • Collaborate with business stakeholders to gather and document business requirements.
  • Design effective solutions on the ServiceNow platform that meet business objectives.
  • Identify opportunities for process optimization and automation within ServiceNow.
  • Develop and execute test plans, test cases, and test scripts to validate ServiceNow solutions.
  • Provide training and support to end-users to facilitate the adoption of new ServiceNow functionalities.
  • Stay updated on emerging ServiceNow technologies, features, and industry trends.

Requirements

  • Strong oral and written communication skills in English.
  • Results-oriented with great team spirit, leadership, and motivation skills.
  • Autonomous and able to exercise independent judgment.
  • Ability to interface with Business Stakeholders at all levels.
  • Adaptable to evolving technologies, methodologies, and project requirements.
  • Minimum of 4 years of experience as a Business Analyst.
  • Minimum of 2 years of experience as a ServiceNow Business Analyst.
  • ServiceNow certifications such as Certified System Administrator.


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