ServiceNow Configuration Management Specialist

4 weeks ago

Montreal, Quebec, Canada BRP Full time

Job Title: ServiceNow Configuration Management Specialist

Job Summary:

We are seeking a highly skilled ServiceNow Configuration Management Specialist to join our team at BRP. As a key member of our IT department, you will be responsible for overseeing the ServiceNow Configuration Management Database (CMDB) and specializing in the Common Service Data Model (CSDM) framework.

Key Responsibilities:

  • Configure, manage, and optimize the CMDB, ensuring data integrity and security.
  • Design, develop, and maintain the CSDM architecture within ServiceNow.
  • Review and optimize existing configuration management processes, including creating new ones to ensure best practices and alignment with organizational standards.
  • Maintain data integrity and security of the CMDB, following data management and governance guidelines within the context of CSDM.
  • Conduct and schedule audits on the CMDB to enhance accuracy and completeness of data.
  • Maintain the configuration management plan.
  • Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
  • Develop, enforce, and implement data management and governance policies to ensure data accuracy and completeness within the CSDM framework.
  • Configure and optimize Identification and Reconciliation Engine (IRE) rules within the CMDB framework.
  • Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
  • Collect and store information for risk assessment and impact analysis.
  • Monitor, maintain, and continue to improve the CMDB health dashboard.
  • Execute change requests for CMDB configuration.
  • Use Data Manager to bulk update Configuration Items for checkout, deletion, or archiving.
  • Configure records and run queries for the CMDB.
  • Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis.

Requirements:

  • Excellent understanding of CSDM concepts.
  • 4+ years' experience working as a configuration manager, or similar role.
  • 4+ years' working within ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules.
  • Strong understanding of IT resource and configuration management principles.
  • Knowledge of network protocols, devices, and infrastructure components.
  • Data analysis and reporting skills.
  • Problem solving and troubleshooting capabilities.
  • Technical documentation skills.
  • SPM (Strategic Portfolio Management) knowledge is an asset.
  • Certified as implementation specialist - service mapping.

Benefits:

  • Annual bonus.
  • Generous paid time away.
  • Pension plan.
  • Collective saving opportunities.
  • Industry leading healthcare.

About BRP:

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.

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