Sephora Lead Operations Specialist
6 days ago
As a key member of our Sephora team, you will be responsible for ensuring seamless operations within the store, including the execution of Sephora's selling model, Get, Give, Teach. You will drive sales and services at the Beauty, Skin and Fragrance Studio, and lead the operations of the store. Your expertise will be utilized to manage inventory, visual merchandising, and staff training and development.
Main Responsibilities
- Sales Experience - Ensure all on-stage cast properly execute Sephora's selling model, Get, Give, Teach. Drive sales and services at the Beauty, Skin and Fragrance Studio.
- Training & Development - Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
- Inventory Management - Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
- Visual Merchandising - Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
Requirements
- You have 1 to 3 years experience in a similar role at a similar volume store or equivalent internal experience.
- You can demonstrate strong client service skills.
- You have demonstrated effective time management and problem-solving skills.
- You have proven ability to manage time to execute multiple tasks and changing priorities.
- You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.
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