Store Operations Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Talent and Business Operations Manager to join our team at Sephora Canada. As a key member of our operations team, you will be responsible for managing the People and Operations aspects of a specific Sephora store location.
Key Responsibilities:
- Talent Champion: Conduct final interviews for all key positions, utilizing the online applicant tracking system as needed to source, select, and hire candidates.
- Training & Development: Manage all training-related functions within the store, working in conjunction with the Store Director and Education partners to develop and execute the store's ongoing training strategy.
- Performance Assessment & Development: Write and deliver annual performance reviews for direct reports in a timely manner, overseeing the process for the entire store and participating in the management of all performance management situations within the team.
- Operational Excellence: Lead the operations of the store, ensuring execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store, including shipping, receiving, returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
- Entrepreneurial Spirit: Demonstrate a strong understanding of the store's sales performance and staffing and payroll, as well as all other controllable expenses within the store.
Requirements:
- Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora Canada:
Sephora Canada is committed to creating an inclusive and diverse work environment where every person can belong, grow, and build a beautiful career. We believe in equal opportunity and strive to be representative of the communities where we work.
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