Store Operations Manager
2 weeks ago
At Sephora, we're passionate about delivering exceptional customer experiences and driving business results. As a Talent and Business Operations Manager, you will play a critical role in managing the People and Operations aspects of our stores. Your responsibilities will include staffing, zoning, beauty advisor training, onboarding, store scheduling, and ensuring the execution of Sephora operation standards within the store.
Key Responsibilities:
- Talent Champion. Conduct final interviews for key positions and utilize our applicant tracking system to source, select, and hire candidates.
- Training & Development. Manage all training-related functions within the store, collaborating with the Store Director and Education partners to develop and execute the store's on-going training strategy.
- Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a timely manner, overseeing the process for the entire store and ensuring timely feedback for improvement.
- Operational Excellence. Lead the operations of the store, ensuring execution of all operations-focused processes and managing inventory, including shipping, receiving, returning merchandise, cycle counting, and adhering to company guidelines and timeframes.
- Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance, staffing, payroll, and controllable expenses.
Requirements:
- You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have a proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
At Sephora, you'll enjoy:
- The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
- The perks. Enjoy discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.
Sephora strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
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