Interim Lead Manager

1 month ago

Toronto, Ontario, Canada Sephora Full time
Job Summary

We are seeking a highly skilled and experienced Interim Lead to join our team at Sephora. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our selling model, providing outstanding client service, and driving sales and services at our Beauty, Skin and Fragrance Studio.

Key Responsibilities
  • Sales Experience: Ensure all on-stage cast properly execute Sephora's selling model, Get, Give, Teach. Drive sales and services at the Beauty, Skin and Fragrance Studio.
  • Training & Development: Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
  • Maintain a Coaching Culture: Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
  • Makeup & Skincare Passion: Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
  • Passionate about Clients: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
  • Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
  • Operational Excellence: Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
  • Inventory Management: Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
  • Visual Merchandising: Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
Requirements
  • You have 1 to 3 years experience in a similar role at a similar volume store or equivalent internal experience.
  • You can demonstrate strong client service skills.
  • You have demonstrated effective time management and problem-solving skills.
  • You have proven ability to manage time to execute multiple tasks and changing priorities.
  • You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.
What We Offer
  • The people: You will be surrounded by the best talent in the industry people you can be proud to work with.
  • The perks: Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
  • The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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