Talent Acquisition Operations Manager

3 weeks ago

Montreal, Quebec, Canada Lightspeed Full time

Key Responsibilities:

We are seeking a highly skilled Talent Acquisition Operations Manager to join our People & Culture team in Montreal. As a key member of our team, you will partner closely with our TA leaders, talent partners, and coordinators to achieve growth and hiring goals by optimizing our TA tech stack, reporting, target setting framework, establishing effective processes, and minimizing operational friction.

Talent Acquisition Strategy:

  • Utilize data insights, collaboration, best practice, and market trends to develop the overall strategy for optimizing TA Operations.
  • Leverage tools and automation to drive efficiency and productivity.
  • Elevate the team by providing training and development opportunities.
  • Drive employment brand recognition through strategic initiatives.

Talent Acquisition Team Enablement:

  • Design and develop onboarding and training materials for TA Team to ensure consistency.
  • Centralize, update, and maintain all TA processes, policies, and documentation into a TA knowledge Hub.
  • Ensure consistency in TA processes, including position descriptions, job advertisements, and reference checks.
  • Coordinate training to the business and maintenance of Lightspeed Labs content.
  • Manage the day-to-day operations of the TA Technology Stack.

TA Team Performance & Reporting:

  • Responsibility for TA capacity planning, including target setting with TA Leaders and monitoring team performance.
  • Completion of TA Reporting and Dashboards, including Super Monday, Month-end, and quarterly reports.
  • Providing insights to TA Leaders on candidate surveys and team performance.
  • Utilizing AI and leveraging automations to drive productivity and efficiency.

Talent Sourcing Strategy:

  • Partner with our DEI Director and Senior Manager, TA in each region to support key global DEI initiatives.
  • DEI data tracking and reporting.

Requirements:

  • Proven experience leading a successful TA team and/or TA operations remit in a fast-paced environment.
  • Experience leading internal and external EVP initiatives and campaigns.
  • Workday and Adaptive experience is an asset.
  • Experience building and maintaining strong relationships with recruiters, hiring managers, partners, and candidates.
  • Contract management/agency vendor experience.
  • An authentic commitment to driving programs and processes dedicated to building a diverse candidate pool.
  • Passion and dedication to establishing an exceptional candidate experience.
  • Expert knowledge of ATS, workflow design, and workforce planning.
  • Expert-level knowledge of Excel.

What will help you succeed in this role?

  • Data and quality-obsessed with a sense of humor.
  • Curious about technology and consistently aware of new products, apps, APIs, and capabilities to automate the TA process and delight candidates.
  • Insights-driven and like to go deep to understand the root cause of things.
  • You question the status-quo and are always looking to make improvements where possible.
  • You are motivated to be a central part of a TA machine, serving to drive and add value to the growth and future of the company.

What's in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible hybrid environment.
  • Genuine career opportunities in a company that's creating new jobs every day.
  • Work in a team big enough for growth but lean enough to make a real impact.

... and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

  • Lightspeed RSU program.
  • Unlimited paid time off policy.
  • Flexible working policy.
  • Health insurance.
  • Health and wellness benefits.
  • Possibility for transit fees to be covered.
  • Paid leave assistance for new parents.
  • LinkedIn Learning.
  • Volunteer day.

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