IT Service Delivery Manager
4 days ago
About Epic A Bell MTS Company
We are a leading IT services provider in Manitoba and Canada, partnering with top technology firms to deliver exceptional IT consulting and professional services. Our commitment to growth and investing in our people sets us apart.
Job Summary
We are seeking a highly skilled IT Service Delivery Manager to oversee the delivery of IT services to our clients. As a key member of our team, you will be responsible for managing service delivery operations, ensuring high-quality service, and fostering strong client relationships.
Key Responsibilities
- Manage service delivery operations to ensure timely and efficient delivery of IT services
- Develop and maintain strong relationships with clients to understand their needs and expectations
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify and implement process improvements to enhance service quality and efficiency
- Monitor and report on service delivery metrics to ensure alignment with business objectives
Requirements
- Experience in IT service delivery management
- Ability to manage client relationships effectively
- Knowledge of ITIL framework and service management best practices
- Experience in project management and team coordination
- Bachelor's degree in IT, management, or related field
What We Offer
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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