Delivery Service Specialist

11 hours ago

Winnipeg, Manitoba, Canada Metro Chaîne d'Approvisionnement Inc. Full time

{"Job Title": "Delivery Service Specialist", "Job Summary": "As a key member of our delivery team, you will be responsible for providing exceptional customer service and ensuring timely and accurate deliveries to our retail partners. Your primary focus will be on creating a positive customer experience by understanding and meeting their needs. Success in this role will be measured by customer satisfaction through on-time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.", "Responsibilities": [{"title": "Deliveries", "description": "Operate a cargo van to conduct deliveries on predetermined routes using a GeoTab GPS system to provide accurate on-time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.", "bulletPoints": ["Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.", "Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations."]}, {"title": "Customer Service", "description": "Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.", "bulletPoints": ["Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.", "Demonstrate and promote Metro's Our WAY values on a daily basis."]}, {"title": "Logistics", "description": "Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.", "bulletPoints": ["Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route."]}], "Requirements": [{"title": "Experience", "description": "Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred", "bulletPoints": ["Experience or comfortable using an on-board GPS navigation system.", "Must agree to a criminal background check and credit check."]}, {"title": "Education", "description": "Completion of secondary school is preferred or equivalent experience", "bulletPoints": ["Valid "G" or "Class 5" driver license with a clean driver abstract."]}], "Competencies": [{"title": "Customer Centricity", "description": "Fostering a customer-centric approach to ensure exceptional customer service and satisfaction"}, {"title": "Fostering Culture", "description": "Promoting a positive and inclusive work culture"}, {"title": "Collaboration", "description": "Working collaboratively with colleagues to achieve common goals"}, {"title": "Problem Solving & Decision Making", "description": "Using critical thinking and problem-solving skills to make informed decisions"}, {"title": "Managing Through Change", "description": "Adapting to changing circumstances and priorities"}, {"title": "Developing Self & Others", "description": "Developing skills and abilities to achieve personal and professional growth"}, {"title": "Planning & Results Orientation", "description": "Setting goals and achieving results-oriented outcomes"}, {"title": "Communication", "description": "Effective communication and interpersonal skills"}, {"title": "Always Improving Mindset", "description": "Embracing a culture of continuous improvement and learning"}], "Language": "en-US"}

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