Customer Service Representative

1 week ago

Toronto, Ontario, Canada Brink´s Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Brink's. As a key member of our customer support team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries via phone and email, providing timely and effective solutions to their technical and billing concerns.
  • Manage customer tickets in our ticketing system, ensuring prompt resolution and follow-up.
  • Collaborate with internal business partners to resolve customer requests and concerns, ensuring seamless communication and timely resolution.
  • Work within established frameworks and processes to diagnose and resolve technical issues related to our DRS products and services.
  • Monitor offline devices, review reports daily, and manage device offboarding activities, including removal and content alignment.
  • Develop and maintain safe profiles as part of DRS onboarding activities, ensuring secure device allocation.
  • Provide 24/7 user management setup and training, ensuring customers are equipped to use our services effectively.

Qualifications

Must-Have Qualifications

  • Passion for delivering exceptional customer service.
  • Positive attitude and willingness to improve processes and offer suggestions for improvement.
  • Experience in a call center, customer-facing role, or help desk environment.
  • Ability to quickly pivot between technical and billing concerns, phone calls, and emails.
  • Strong technical knowledge and effective communication skills to explain solutions to customers.
  • Excellent verbal and written communication skills, with the ability to deliver concise and easily digestible messages.
  • Ability to work in a fast-paced environment with scheduled shifts based on business needs.
  • Experience working with technical solutions and Microsoft Office.

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