System Support Specialist

4 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
Job Description

We are seeking a highly skilled System Support Specialist to join our team in managing complex applications. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our systems and delivering exceptional support to our users.

About the Role

In this role, you will work closely with cross-functional teams to identify and resolve technical issues, develop and implement solutions, and provide ongoing maintenance and support. Your expertise will be essential in troubleshooting complex problems, analyzing system performance, and optimizing system efficiency.

You will also be responsible for communicating effectively with stakeholders, both technically and non-technically, to ensure that all parties are informed and aligned on system status and resolution plans.

Key Responsibilities
  • Provide tier 1 and tier 2 support for complex applications, including troubleshooting, debugging, and resolving technical issues
  • Collaborate with development teams to analyze system performance, identify areas for improvement, and develop solutions
  • Develop and maintain technical documentation, knowledge bases, and runbooks to support system maintenance and support
  • Participate in change management and release management processes to ensure seamless system upgrades and deployments
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in system support, preferably in a complex information system environment
  • Strong understanding of ITIL framework and incident management principles
  • Excellent communication and problem-solving skills, with ability to work effectively in a team environment
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary: $85,000 - $110,000 per annum
  • 20 vacation days + 4 personal days
  • Supportive maternity, paternity, parental, and adoption leave policy
  • Health spending account ($2,000/year) and personal spending account ($1,000/year)
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program
  • A culture of continuous development through various training programs


  • Montreal, Quebec, Canada US Tech Solutions Full time

    We are seeking an experienced System Support Specialist to join our team at US Tech Solutions. In this role, you will be responsible for ensuring the daily support and health of our production environment.The ideal candidate will have 5 or more years of professional experience as a Functional Support Analyst or similar role, with a strong understanding of...


  • Montreal, Quebec, Canada Petal Full time

    About PetalPetal is a pioneering Canadian healthcare orchestration and billing company that revolutionizes healthcare systems by enabling agility, efficiency, and resilience through Healthcare BI, advanced analytics, and informed insights.Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed...


  • Montreal, Quebec, Canada Aversan Full time

    Job SummaryAversan seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide first-level technical support for desktop systems, ensuring seamless user experiences across all offices.


  • Montreal, Quebec, Canada Axelon Services Corporation Full time

    About Axelon Services CorporationAxelon Services Corporation is a leading provider of IT services and solutions.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in Montreal, QC. As a Technical Support Specialist, you will be responsible for providing daily support and health of the production environment for multiple...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About UsSociete Generale, a global banking and financial services institution, is committed to delivering exceptional service to its clients. Our team of experts works tirelessly to ensure the smooth operation of our systems, providing support and guidance to users.Job OverviewWe are seeking an experienced Technical Support Specialist to join our team in...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About SGS Sociète Générale de Surveillance SASGS Sociète Générale de Surveillance SA is a global leader in the provision of diversified services that enable businesses and industries to be more competitive and efficient. Our expertise covers a wide range of activities, including inspection, verification, testing, certification and training.Job...


  • Montreal, Quebec, Canada Scalian Full time

    Avionics Systems Position OverviewScalian is seeking a highly skilled Avionics Systems Specialist to join our team. As an integral member of our engineering team, you will be responsible for the integration and certification of an Integrated Cockpit Solution for various aircraft programs.Main ResponsibilitiesSupport customer pursuits by creating technical...

  • ERP Systems Specialist

    2 months ago


    Montreal, Quebec, Canada Maarut Inc Full time

    Job Title: ERP Systems SpecialistJob Description:As an ERP Systems Specialist at Maarut Inc, you will play a crucial role in bridging the gap between project and support teams through techno-functional expertise. Your primary responsibility will be to drive the end-to-end process from business requirement management to integration & configuration and...


  • Montreal, Quebec, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the RoleQuanteam, as the founding entity of RAINBOW PARTNERS, is a leading consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team collaborates across 10 international offices.We are seeking an experienced Technical Support Specialist to join our...

  • IT Support Specialist

    4 weeks ago


    Montreal, Quebec, Canada US Tech Solutions, Inc. Full time

    **Job Title:** IT Support SpecialistWe are seeking a skilled and experienced IT Support Specialist to join our team at US Tech Solutions, Inc.**About the Role:Provide onsite support for systems, ensuring they are running smoothly and efficiently.Install and troubleshoot Windows 10/11 operating systems, as well as hardware issues.**Requirements:Must be...


  • Montreal, Quebec, Canada LifeWorks Full time

    Bilingual Application Support SpecialistAt LifeWorks, we're looking for a skilled Bilingual Application Support Specialist to join our team. This role is a fantastic opportunity for someone to work with diverse, extensive distributed systems, encompassing both on-premise and cloud setups.Responsibilities Troubleshoot application performance issues within...


  • Montreal, Quebec, Canada CB Canada Full time

    Job Summary:We are seeking a skilled Automation and Systems Specialist to join our team at CB Canada.Key Responsibilities:Monitor and troubleshoot Automated Sortation Systems using human machine interface (HMI) applications.Investigate root causes of performance issues using system analysis tools and collaborate with the Buildings and Systems Engineering...


  • Montreal, Quebec, Canada BBA inc. Full time

    Job DescriptionBBA inc. is a leading private consulting engineering firm in Canada, with over 40 years of experience in the Energy and Natural Resources sector.We are seeking an Application System Specialist to join our team. As an Application System Specialist, you will be responsible for administering applications under the team's control, including...


  • Montreal, Quebec, Canada CB Canada Full time

    Automated Sortation System SupportThis role combines technical knowledge and analytical skills to support the Automated Sortation System at UPS. As part of the engineering function, the incumbent may be involved in monitoring conveyor and system defects using the human machine interface (HMI) application, investigating root causes for performance issues,...


  • Montreal, Quebec, Canada S.i. Systèmes Full time

    Job Title: Avaya Systems Migration SpecialistJob Type: Full-timeJob Description: We are seeking an experienced Avaya Specialist to support the migration of PBX and CM systems to a new Avaya Platform. The ideal candidate will have extensive experience with programming PBX and CM systems, as well as 5+ years of experience in the field.Responsibilities:Conduct...


  • Montreal, Quebec, Canada Randstad Canada Full time

    Job SummaryAre you an experienced audiovisual technician seeking a new challenge? Do you want to work in a dynamic and stimulating environment? We are looking for an IT and Audiovisual Specialist to join our team in downtown Montreal.As an IT and Audiovisual Specialist, you will be responsible for the management and maintenance of communications platforms,...


  • Montreal, Quebec, Canada Randstad Canada Full time

    We are looking for a highly skilled Accounting Systems Implementation Specialist to join our team at Randstad Canada. In this role, you will work closely with clients to understand their accounting needs and system requirements.The ideal candidate will have a Bachelor's degree in Accounting, Finance, Business Administration, or a related field, as well as a...


  • Montreal, Quebec, Canada CAE Full time

    Job DescriptionAerospace Systems Integration SpecialistCompany OverviewCAE is a leading provider of training solutions for the aerospace industry. We are seeking an experienced Aerospace Systems Integration Specialist to join our team.Salary$120,000 - $180,000 per year, depending on experience.Job DescriptionWe are looking for a highly skilled and...


  • Montreal, Quebec, Canada SSENSE Full time

    About SSENSE:We are a fast-growing e-commerce company that offers a unique shopping experience to our customers. We are looking for an experienced Automated Systems Specialist to join our team.Job SummaryThe Warehouse Automation Lead will be responsible for implementing and improving automated systems and processes at our main fulfillment center. This is a...


  • Montreal, Quebec, Canada Sky Systems, Inc. (SkySys) Full time

    Are you a detail-oriented individual with a passion for resolving complex technical issues? Sky Systems, Inc. (SkySys) is seeking a skilled Technical Support Specialist to join our team in Montreal, QC.We offer a competitive salary of $85,000 per year, commensurate with experience.About the RoleThis role involves providing Level 1 and 2 support for cash...