System Support Specialist
4 weeks ago
We are seeking a highly skilled System Support Specialist to join our team in managing complex applications. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our systems and delivering exceptional support to our users.
About the RoleIn this role, you will work closely with cross-functional teams to identify and resolve technical issues, develop and implement solutions, and provide ongoing maintenance and support. Your expertise will be essential in troubleshooting complex problems, analyzing system performance, and optimizing system efficiency.
You will also be responsible for communicating effectively with stakeholders, both technically and non-technically, to ensure that all parties are informed and aligned on system status and resolution plans.
Key Responsibilities- Provide tier 1 and tier 2 support for complex applications, including troubleshooting, debugging, and resolving technical issues
- Collaborate with development teams to analyze system performance, identify areas for improvement, and develop solutions
- Develop and maintain technical documentation, knowledge bases, and runbooks to support system maintenance and support
- Participate in change management and release management processes to ensure seamless system upgrades and deployments
- Bachelor's degree in Computer Science or related field
- Minimum 3 years of experience in system support, preferably in a complex information system environment
- Strong understanding of ITIL framework and incident management principles
- Excellent communication and problem-solving skills, with ability to work effectively in a team environment
We offer a comprehensive benefits package, including:
- Competitive salary: $85,000 - $110,000 per annum
- 20 vacation days + 4 personal days
- Supportive maternity, paternity, parental, and adoption leave policy
- Health spending account ($2,000/year) and personal spending account ($1,000/year)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program
- A culture of continuous development through various training programs
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