Avaya Systems Migration Specialist

2 days ago


Montreal, Quebec, Canada S.i. Systèmes Full time

Job Title: Avaya Systems Migration Specialist

Job Type: Full-time

Job Description: We are seeking an experienced Avaya Specialist to support the migration of PBX and CM systems to a new Avaya Platform. The ideal candidate will have extensive experience with programming PBX and CM systems, as well as 5+ years of experience in the field.

Responsibilities:

  • Conduct customer station reviews and determine end-user requirements.
  • Program user endpoints, voicemail boxes, menus, and call center agent endpoints.
  • Prepare a complete design package for the installation team.
  • Generate customized documentation for customer education and call flow design.
  • Facilitate administration and end-user training.

Requirements:

  • 5+ years of experience as an Avaya Specialist.
  • Secret clearance level 2.
  • Extensive experience with programming PBX and CM systems.

Work Environment: Fully remote position.

Contract Duration: Initial 18-month contract with possibility of extension.



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