Technical Support Specialist for Cash Management Systems

1 week ago


Montreal, Quebec, Canada Sky Systems, Inc. (SkySys) Full time

Are you a detail-oriented individual with a passion for resolving complex technical issues? Sky Systems, Inc. (SkySys) is seeking a skilled Technical Support Specialist to join our team in Montreal, QC.

We offer a competitive salary of $85,000 per year, commensurate with experience.

About the Role

This role involves providing Level 1 and 2 support for cash management systems, including troubleshooting and remediation steps. You will work closely with external IT communities and development teams to resolve incidents and implement changes.

Key Responsibilities:

  • Active monitoring of production activities to prevent downtime
  • Performing remediation steps when required to ensure minimal disruption
  • Interface with external IT communities to resolve incidents
  • Collaborating with development teams for Level 3 incident escalations
  • Logging work and effort in support tracking application and working with the team to reduce recurring issues

Main Responsibilities

In addition to the key responsibilities listed above, this role also involves:

  • Change and Request Management: responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies

About the Ideal Candidate

We are looking for a highly motivated and experienced individual with a strong analytical mindset. The ideal candidate should have:

  • 5 or more years of professional experience as Functional Support Analyst and/or similar role
  • Experience in Cash management Settlement systems Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System Integrity FIS experience preferred but not mandatory

Essential Requirements

The successful candidate should possess:

  • Database skills MS SQL
  • Windows servers experience
  • SWIFT Payment processing knowledge
  • Unix/Linux hands-on experience with knowledge of day-to-day commands

Skills and Behaviours

We value candidates who possess strong analytical and problem-solving skills, as well as good organizational skills. Experience and/or knowledge of IT infrastructure implementation projects and software implementation are also an asset. Additionally, we require professionals with a strong ability to communicate effectively and work collaboratively within a team environment.



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