IT Systems Support Specialist

4 weeks ago

Montreal, Quebec, Canada Petal Full time
About Petal

Petal is a pioneering Canadian healthcare orchestration and billing company that revolutionizes healthcare systems by enabling agility, efficiency, and resilience through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. We empower healthcare innovators and improve healthcare differently.

About the Role

The IT Systems Support Specialist will report to the Team Lead and be responsible for managing daily operations related to IT identity and access management for Petal employees. This includes defining and maintaining up-to-date IT profiles for all business units at Petal, in coordination with team managers.

The successful candidate will implement access controls, policies, and procedures related to identity and access management, ensuring segregation of duties and access based on roles and profiles. They will actively participate in periodic access review exercises and ensure identified discrepancies are addressed in the access and identity management processes and procedures.

Job Responsibilities
  • Provide on-site support to employees for their IT questions and requests (equipment and office software, access, etc.).
  • Handle incidents and service requests assigned to you and ensure they are documented in the ticketing system.
  • Manage access requests and ensure their processing aligns with current IT systems access management policies and procedures.
  • Keep operational access management procedures up to date and support process orchestration teams in automating access requests.
  • Coordinate with Level 2-3 technicians for complex requests or incidents.
  • Track and receive orders and manage the local inventory of IT and office equipment.
  • Prepare office equipment for new employees, grant required access, and provide training on using office tools.
  • Support audit and internal compliance teams in collecting evidence for access requests and ensure timely communication.
  • Provide reports and statistics as needed by management.
  • Actively participate in transformation initiatives and projects.
Requirements
  • AEC or DEC in computer science or equivalent.
  • 1-3 years of relevant experience.
  • Good knowledge of operating systems (Mac and Windows).
  • Basic knowledge in networking, VOIP telephony, DNS, Active Directory.
  • Ability to work in the office on a regular basis (3-5 times a week).
  • Knowledge of Microsoft Office 365 (an asset).
  • Proficiency in both English and French (spoken, written, and read) is required.
Estimated Salary Range

$60,000 - $80,000 per year, depending on experience.

Benefits
  • A signing bonus of $1,000 for your remote work set-up.
  • Compensation that recognizes your contribution.
  • 4-6 weeks of paid vacation per year.
  • 5 paid personal days per year.
  • A group RRSP / DPSP plan with employer contribution.
  • A complete group insurance plan, from day 1.
  • An annual wellness allowance.
  • Access to the Lumino Health telehealth application.
About Us

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples, and visible minorities.

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