Technical Support Specialist

3 weeks ago

Montreal, Quebec, Canada LifeWorks Full time
Bilingual Application Support Specialist

At LifeWorks, we're looking for a skilled Bilingual Application Support Specialist to join our team. This role is a fantastic opportunity for someone to work with diverse, extensive distributed systems, encompassing both on-premise and cloud setups.

Responsibilities

  • Troubleshoot application performance issues within complex technological environments involving multiple systems, including Dynamics CRM, Financial Great Plains, Payroll, Pension, Member/Employer/Administrator Web Portals, Document management FileNet/Sharepoint, Printing Kofax Total Agility, and more.
  • Navigate complex database structures, write complex queries, and handle database-related issues effectively.
  • Uncover root causes and contribute valuable insights for improvements.
  • Utilize the appropriate tools or software to assign requests to other support/dev teams, track or follow up on requests.
  • Accurately document encountered issues and their respective resolutions.
  • Manage assigned tasks effectively, driving them to completion and meeting high-level service expectations.
  • Implement infrastructure and system/software configuration changes as needed to resolve issues and optimize performance.
  • Use scripting and programming to automate recurring/scheduled tasks and/or facilitate handoff.

Requirements

  • College education in computer science or equivalent work experience.
  • Minimum of 3 years of relevant experience in troubleshooting.
  • Fluency in both spoken and written French and English.
  • Flexibility to work sporadic off-business hours on call/support and able to work with tight deadlines.
  • Knowledge in modern and legacy distributed systems architecture (REST/SOAP/Message Queues/Bus).
  • Experience in Windows server, IIS, and/or Azure cloud environments.
  • Proficiency in SQL Server, SSRS, SSIS environment, and SQL query development.
  • Knowledge in one or multiple of the following: Powershell, Dynamics CRM, and Great Plains, Post Master, Kofax Total Agility, Octopus, AKS, Agile methodology, AppInsights, Spotlight, Azure DevOps, Sharepoint, FileNet, GitHub, PowerBI, MSMQ, F5 LoadBalancers, Azure LoadBalancer.
  • Possess a good spirit of synthesis and a great ease in understanding, systematizing, and popularizing technical concepts.
  • Demonstrate independence and autonomy.
  • Have the ability to develop an overview of a system.

About LifeWorks

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

LifeWorks is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the LifeWorks Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to LifeWorks. Accordingly, we require anyone joining our LifeWorks Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the LifeWorks Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About Us

Being part of the team at LifeWorks is more than a job; it's a career-defining experience.

It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services, and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental, and financial health and wellbeing across the full spectrum of primary and preventative care.

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