Luxury Client Experience Specialist

24 hours ago


Montreal, Quebec, Canada Tiffany & Co. Full time
About Tiffany & Co.

We believe in delivering exceptional experiences to our clients, making every interaction an opportunity to build lasting relationships through connection and discovery.

As a pioneer in luxury goods, we're committed to upholding the highest standards and living our values in our day-to-day work. Our legacy is built on a remarkable blend of innovation, service excellence, and a relentless pursuit of perfection.

Job Summary

The Luxury Client Experience Specialist plays a critical role in embodying the Tiffany brand in every client interaction. This position requires excellent communication skills, a passion for luxury goods, and a commitment to delivering best-in-class client experiences across multiple channels.

Key Responsibilities:
  • Deliver elevated, positive, and high-energy client experiences aligned with Tiffany's core brand values and integrity across phone, email, and live chat channels.
  • Consistently deliver outstanding service to resolve client issues effectively and with empathy.
  • Educate clients on brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
  • Build long-term relationships with clients by getting to know their needs and preferences.
Requirements:
  • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset.
  • Excellent verbal and written communication skills in French & English, high energy, and passion.
  • Strong computer experience working on multiple software platforms.
  • Ability to multitask, handling phone, email, and live chat communications.
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays.
What We Offer:
  • A competitive estimated salary range of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
Why Join Us?

Tiffany & Co. is a leader in the luxury goods industry, known for our commitment to quality, innovation, and customer satisfaction. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional experiences. If you're looking for a challenging and rewarding career, join us as a Luxury Client Experience Specialist.



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