Campus Safety Professional

6 days ago

Calgary, Alberta, Canada McLean Hospital Full time

Job Summary

The Security Officer, Per Diem Position at McLean Hospital is responsible for ensuring a safe and secure environment for patients, visitors, and staff. This role involves providing protective services, responding to emergency calls, and assisting with day-to-day operations of the department.

Key Responsibilities

  • Perform daily operational functions as directed by the Security Supervisor or Dispatcher to ensure efficient operation of the department.
  • Respond immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
  • Respond to emergency, contingency, or disaster situations as needed.
  • Document all incidents after response and inform the Dispatcher of actions taken.
  • Complete electronic incident reports in an objective manner and submit all incident reports with accompanying documentation prior to departing from campus at the end of the shift.
  • Utilize strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
  • Manage complex and dynamic situations to help restore order, investigate nefarious or criminal activity, and take the necessary safety and security actions.
  • Conduct initial investigations into all reports of suspicious activity, persons, hazards or risk, and take the necessary steps to mitigate risk to patients, visitors, and staff.
  • Take appropriate action when necessary, based on training procedure and legal requirements.
  • Use effective and appropriate de-escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.
  • Demonstrate reasonable application of physical force when necessary and appropriate to contain, restrain, or stop a physical threat or assault.
  • Provide escorts to patients, visitors, employees, and others to ensure the safety of the requester.
  • Patrol McLean property and grounds; document all deficiencies and/or violations of policy.
  • Ensure that only authorized vehicles are allowed access to parking areas controlled by McLean and document violations of parking policy.
  • Perform access control functions: ensuring that all employees, vendors, and contractors are in possession of an authorized form of identification that is clearly visible; enforcing McLean visitor policies and restrictions; and restricting access by individuals who have no authorized business on McLean property.
  • Perform Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include but are not limited to the following:
  • Coordinate Security activities, act as liaison to other McLean departments and external agencies, reflecting the friendly, courteous, helpful, and professional attitude of the department at all times.
  • Coordinate assignments of scheduled staff to calls for service and other activities in an equitable fashion.
  • Answer incoming internal and external phone calls, provide callers with information and appropriate transfers.
  • Prioritize and assign responses to incidents and requests for assistance and ensure that all are resolved in a timely fashion.
  • Maintain a chain of custody of all property, evidence, and equipment turned in to the Security office.
  • Document all actions taken by departmental staff and ensure all incidents are reported and that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.
  • Monitor all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.
  • Notify the Supervisor when appropriate to provide additional resources or regarding a systems failure.
  • Perform all services in accordance with the appropriate McLean Policy and Procedure Manual.
  • Perform other duties as assigned by the Supervisor/Manager.

Qualifications

The ideal candidate will possess a minimum of a high school diploma and a strong educational background in criminal justice or a related field. A combination of both experience and education will be considered. A minimum of 1-3 years of security or related experience is preferred. The candidate must possess and maintain a valid Massachusetts Driver's License and obtain and maintain required certification in the following programs: CPR/AED/First Aid, CPI De-Escalation Training, and International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days).

Skills, Abilities, & Competencies Required

The successful candidate will possess strong interpersonal and communications skills, including positive image, tact, and diplomacy, active listening, and articulation. They will effectively interact with people of different levels and cultures, establish positive relationships, gain trust and respect of others, and handle a variety of diverse and stressful situations. The candidate will also possess customer service skills, including accessibility, energy, concern, empathy, positive attitude, collaboration, and flexibility. Strong problem-solving skills, critical and analytical thinking, good judgment, prioritizing, industriousness, and creative resolutions for positive outcomes are also required. The candidate must be able to recognize potential impacts of decisions and ensure best positive outcomes to prevent/reduce injury, liability, and/or negative publicity. Competence to ensure compliance with local, state, and federal laws, hospital policies, and procedures is essential. The candidate must be reliable and flexible, with strong writing skills to provide and maintain documentation to support data. Basic computer skills, typing, and use of database software are also required. Technology skills, including the use of access control and database software, communications equipment, and first aid equipment, are necessary. Fluency in more than one language is preferred.

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