Customer Service Coordinator

5 days ago


Mississauga, Ontario, Canada Sierra Flower Trading Full time

At Sierra Floral Distribution, a leading distributor of fresh cut flowers in Eastern Canada, we are seeking a highly skilled Customer Service Coordinator to support our sales team. This role is perfect for an individual with excellent communication skills and experience in administrative tasks.

Job Summary:

We are looking for a Customer Service Coordinator who will provide exceptional customer service, support sales growth, and maintain accurate records. As a key member of our team, you will be responsible for responding to client inquiries, taking orders, and managing standing orders. You will also assist with data entry, prepare marketing materials, and analyze sales reports to identify trends and opportunities.

About the Role:

  • Provide outstanding customer service via phone, email, or in-person
  • Respond to client inquiries and resolve issues promptly
  • Take orders and manage standing orders in collaboration with sales and purchasing teams
  • Assist with data entry, including updating customer information and tracking sales performance
  • Analyze sales reports to identify trends and opportunities for growth
  • Prepare marketing materials, such as flyers and social media posts
  • Support sales team with day-to-day tasks and special projects

Requirements:

  • Diploma in administration or related field (equivalent work experience considered)
  • 2+ years of experience in a similar role, preferably in the flower industry
  • Excellent communication and problem-solving skills
  • Strong Excel skills and proficiency in Microsoft Office
  • Ability to work in a fast-paced environment and meet deadlines

Benefits:

  • Casual dress code
  • Dental care and disability insurance
  • Employee assistance program and extended health care
  • Life insurance and on-site parking
  • Paid time off and vision care
  • Work from home option

Location:

This role is based in Mississauga, ON L5T 1T9, and offers a hybrid remote work arrangement. We are proud to offer a competitive salary, estimated at $55,000 - $65,000 per year, depending on experience.



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