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Digital Transformation Leader

1 month ago

Toronto, Ontario, Canada Manulife Full time
Drive Digital Evolution at Manulife

We are seeking a seasoned Digital Transformation Leader to spearhead the development and implementation of our digital guidelines and standards. As the Director, Global Digital Acceleration, you will partner with stakeholders to activate these guidelines across the enterprise, ensuring a seamless customer experience.

Key Responsibilities:
  • Lead the planning, implementation, and measurement of the digital governance framework.
  • Identify functional owners and collaborate with them to create supporting tools, practices, and training.
  • Leverage emerging trends and best practices to develop strategies and tactics for realizing digital customer leadership goals.
  • Govern the ongoing evolution of digital customer guidelines and standards.
Requirements:
  • 5+ years of digital product management experience with a comprehensive understanding of digital engagement.
  • Extensive knowledge of digital practices and governance.
  • Product Management certification is desirable.
  • MBA or equivalent degree preferred.

At Manulife, we value diversity and strive to create an inclusive work environment that celebrates the strength of cultures and individuals. If you are passionate about emerging digital customer enablement technologies and their impact on user experiences, we encourage you to apply for this exciting opportunity.