IT Support Specialist

2 weeks ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are seeking a knowledgeable, dedicated, and self-driven support specialist to join our team.

In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and external IT specialists to maintain the functionality of our IT systems.

The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, attention to detail, be highly productive, and consistently follow through on tasks and projects in a timely manner.

Hands-on experience with the Microsoft 365 suite of applications, including SharePoint and Active Directory, is required.

Key Responsibilities
  • Configure, install, and update computer systems, network equipment, and peripheral devices
  • Respond to technical support inquiries from team members
  • Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
  • Work collaboratively to manage data backup and other systems to minimize company loss
  • Assist in the setup and management of SharePoint and Microsoft 365 for all team members
  • Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
  • Work collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and our external IT specialists
  • Ensure documentation of technical support processes, solutions, and configurations is kept up to date
  • Manage the tracking of all company technical assets
Requirements
  • 2+ years of experience working as a Level 2 IT support technician or in a similar role
  • Excellent working knowledge of computer systems, network and systems administration, databases, and data storage systems, and phone systems
  • Post-secondary education in an IT-related field is an asset
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous
What We Offer
  • Comprehensive benefits package
  • Health spending account
  • Growth opportunities
  • Flexible working hours
  • On-the-job training
  • Work-life balance
  • Free on-site parking
  • Social committee
  • Fun, open, and collaborative environment

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