Technology Support Specialist
2 months ago
At RONA Inc., we are seeking a skilled Technology Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our customers and internal teams.
Key Responsibilities:
- Answer, resolve, and/or monitor internal and external calls from users, affiliated dealers, and stores
- Place and monitor service calls with internal and external suppliers
- Diagnose and resolve office automation, application, and network issues
- Maintain and contribute to the knowledge base (level one support procedures)
- Instruct users on the optimal use of applications
- Ensure and maintain high standards of customer service
- Use ticketing software to record all calls while respecting IT processes (e.g., management of incidents, requests, problems, changes)
Requirements:
- College degree in computer science or equivalent
- At least two (2) years of experience as an IT customer service agent
- Practical knowledge of Windows 7/10, Active Directory, Office 365, networking, and Citrix
- Oral and written French and English skills
- Excellent communication and writing skills (debriefings, emails, standards, and procedures)
- Service oriented approach
- Strong organizational skills, autonomy, and initiative
- Ability to work under pressure
- Excellent teamwork skills
- Very good analytical and problem-solving skills
- Ability to learn new systems independently
- Ability to easily adapt to change
- Schedule: 37.5 hours per week - varying shifts between 6 a.m. and 6 p.m. from Monday to Friday
What We Offer:
- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that's involved in the community
RONA Inc. is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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