Customer Experience and Support Specialist

4 days ago


Boucherville, Quebec, Canada Northern Saunas Full time
Role Overview

We're seeking a skilled Customer Experience and Support Specialist to join our team at Northern Saunas. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess strong technical skills.

Key Responsibilities
  • Technical Support: Provide expert guidance on assembly, electrical specifications, and installation requirements to customers via phone or email.
  • Order Management: Process returns, refunds, and exchanges while maintaining high levels of customer satisfaction.
  • Customer Communication: Clearly communicate delivery details and help customers prepare for shipments.
Requirements

To succeed in this role, you'll need:

  • Strong organizational skills and attention to detail.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a dynamic environment.
  • Bilingualism (English and French) is a significant asset.
  • Tech-savviness and willingness to learn new tools and processes.
Compensation and Benefits

We offer a competitive hourly rate of $27-$30, with opportunities for performance bonuses. Our hybrid work environment allows for a balance between in-person and remote work. You'll also enjoy a supportive team culture and opportunities for personal and professional growth.



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