Data Processing Team Lead
4 weeks ago
Job Summary:
We are seeking a highly skilled Data Processing Team Manager to lead our team of Customer Account Administrators and Video Exception Processors. As a key member of our operations team, you will be responsible for ensuring the efficient processing of data, meeting service level agreements, and driving team performance.
Key Responsibilities:
- Coach and develop team members to meet performance standards and objectives.
- Collaborate with Human Resources to manage team performance, including attendance, time management, and payroll.
- Prepare and analyze team performance metrics, including coaching notes, reviews, and evaluations.
- Ensure knowledge transfer of new and existing policies and procedures.
- Collaborate with the Workforce team to address standards, objectives, process improvements, and system issues.
- Ensure business decisions comply with negotiated employee/employee collective agreement.
Requirements:
- Minimum 3 years leadership experience.
- High level of attention to detail and excellent follow-up skills.
- Strong analytical skills, well organized, disciplined, and able to prioritize.
- Proficient with MS Office Suite, scheduling software, SFDC, SAP, Strata.
- Clear understanding of all related workflows to the back office.
- Flexible to work additional hours when required to meet department objectives.
Working at 407 ETR:
We are a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. If you are a motivated and results-driven individual with a passion for data processing, we encourage you to apply for this exciting opportunity.
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