Data Processing Team Lead

4 weeks ago


Vaughan, Ontario, Canada 407 ETR Full time

Job Summary:

We are seeking a highly skilled Data Processing Team Manager to lead our team of Customer Account Administrators and Video Exception Processors. As a key member of our operations team, you will be responsible for ensuring the efficient processing of data, meeting service level agreements, and driving team performance.

Key Responsibilities:

  • Coach and develop team members to meet performance standards and objectives.
  • Collaborate with Human Resources to manage team performance, including attendance, time management, and payroll.
  • Prepare and analyze team performance metrics, including coaching notes, reviews, and evaluations.
  • Ensure knowledge transfer of new and existing policies and procedures.
  • Collaborate with the Workforce team to address standards, objectives, process improvements, and system issues.
  • Ensure business decisions comply with negotiated employee/employee collective agreement.

Requirements:

  • Minimum 3 years leadership experience.
  • High level of attention to detail and excellent follow-up skills.
  • Strong analytical skills, well organized, disciplined, and able to prioritize.
  • Proficient with MS Office Suite, scheduling software, SFDC, SAP, Strata.
  • Clear understanding of all related workflows to the back office.
  • Flexible to work additional hours when required to meet department objectives.

Working at 407 ETR:

We are a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. If you are a motivated and results-driven individual with a passion for data processing, we encourage you to apply for this exciting opportunity.



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