Senior Data Processing Operations Manager
1 week ago
Job Summary:
We are seeking an experienced Senior Data Processing Operations Manager to lead our data processing team and ensure the smooth operation of our data entry, worklists, and other processes. This is a full-time position that requires flexibility to work 37.5 hours per week shifts within operating hours of Monday – Sunday 8:00am to 10pm (including weekends and statutory holidays).
About the Role:
The successful candidate will have a minimum of 3 years leadership experience and be able to demonstrate a high level of attention to detail and excellent follow-up skills. They will also have strong analytical skills, be well organized, disciplined, and able to prioritize tasks effectively.
Key Responsibilities:
- Lead and supervise Customer Account Administrators and Video Exception Processors
- Ensure account administration and licence plate processing standards, service level, and key performance objectives are met through coaching and day-to-day development
- Support individual and teams' development through behavioural coaching and effective collaboration
- Prepare and analyze team's performance such as coaching notes, reviews, evaluations and provide coaching in a timely manner
- Responsible for knowledge transfer of new and existing policies and procedures
- Collaborate with Workforce team to ensure standards, objectives, process improvements and system issues are addressed/resolved in a timely manner
Requirements:
- Minimum 3 years leadership experience
- High level of attention to detail and excellent follow-up skills
- Strong analytical skills, well organized, disciplined and able to prioritize
- Proficient with MS Office Suite, scheduling software, SFDC, SAP, Strata
- Clear understanding of all related workflows to the back office
- Flexible to work additional hours when required to meet department objectives
About Us:
407 ETR is a dynamic organization that offers a competitive salary and benefits package to its employees. We value our employees' contributions and offer opportunities for growth and development.
Salary: $90,000 - $110,000 per year
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