Claims Consultant, Surety

2 days ago

Toronto, Ontario, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled and experienced Claims Consultant, Surety to join our team at Intact Financial Corporation. As a key member of our National Surety Claims Department, you will play a critical role in the management and handling of Surety claims, including Contract Surety, Commercial Surety, Developer Surety, and Home Warranty.

Key Responsibilities
  • Oversee and handle complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
  • Maintain relationships and synergy with Surety Underwriting and provide client support on moderately complex claims-related matters.
  • Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.
  • Provides coaching to file handlers working on a specific exposure related to a complex default.
  • Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.
  • Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
  • Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
  • Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
  • Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
  • Assist management with driving changes as needed and help strategize initiatives for the department as they arise.
  • Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.
Requirements
  • Legal degree is an asset.
  • Minimum of 5-10 years of surety claim experience
  • Management, coaching and mentoring experience is an asset.
  • Positive attitude while adapting to changing priorities and taking ownership of work
  • Can adapt to a constantly changing environment and drive changes as needed
  • Self-starter with the ability to work independently under minimal supervision
  • Excellent analytical and decision-making skills with attention to detail
  • High level of accountability, integrity, and confidentiality
  • Flexibility with travel, as required

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