Surety Claims Specialist

3 months ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, our mission revolves around empowering individuals, businesses, and communities to thrive during both prosperous and challenging times. By joining our dedicated team, you will contribute to this mission alongside a vibrant community of professionals.

We prioritize your growth and development, valuing your unique contributions. Our commitment to diversity ensures that you will be supported in achieving your personal and professional objectives through various tools, opportunities, and flexible arrangements. This is our promise to you.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

Position Overview

As a Surety Claims Specialist for the Central and Western Regions, you will collaborate with a high-performing team of Specialty Lines Claims experts. This team is tasked with managing and resolving Surety claims, including Contract Surety, Commercial Surety, Developer Surety, and Home Warranty, in a cooperative environment. Your extensive claims experience and commitment to excellence will be vital in fostering teamwork and enhancing connections within the group, ultimately supporting Intact's esteemed reputation for exceptional claims management.

Reporting to the Surety Claims Manager, you will be part of our National Surety Claims Department, operating in a results-oriented and rewarding atmosphere aimed at achieving profitability and business goals while ensuring the highest levels of stakeholder satisfaction in the industry.

Key Responsibilities:

  • Manage and oversee intricate claims related to surety bonds, including evaluating coverage, liability, loss quantification, and recovery activities.
  • Foster relationships with Surety Underwriting and provide client support on moderately complex claims issues.
  • Collaborate closely with your Manager to devise and propose strategies for effective claims resolution.
  • Offer guidance to team members handling specific exposures related to complex defaults.
  • Stay informed on industry trends and work with management to proactively address these developments.
  • Navigate insolvency scenarios and engage with Trustees/Receivers as necessary.
  • Exhibit strong negotiation and problem-solving capabilities, ensuring thorough execution and resolution of claims.
  • Demonstrate exceptional organizational skills in documenting claim strategies and settlements within authorized limits.
  • Coordinate with internal and external resources, including legal counsel and consultants, to optimize claims handling processes.
  • Assist management in implementing necessary changes and strategizing departmental initiatives.
  • Maintain open and transparent communication with all stakeholders involved in the Surety line of business to ensure seamless interactions and uphold our core values.

Qualifications:

  • A legal degree is advantageous.
  • 5-10 years of experience in surety claims is required.
  • Experience in management, coaching, and mentoring is a plus.
  • A positive attitude and adaptability to changing priorities.
  • Ability to work independently with minimal supervision.
  • Strong analytical and decision-making skills with meticulous attention to detail.
  • High standards of accountability, integrity, and confidentiality.
  • Willingness to travel as needed.

What We Offer:

Joining our team means you will be empowered to excel every day. Here’s what you can expect as a permanent member of our organization:

  • A financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive flexible pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements to suit your lifestyle.
  • Opportunity to purchase up to 5 additional days off each year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to resources supporting physical and mental well-being, fostering connections with colleagues.
  • A dynamic learning environment with various educational resources and programs.
  • Inclusive employee-led networks for education, inspiration, and development.
  • Supportive leaders and colleagues committed to your growth.
  • A Community Impact program that aligns with your values and contributions.

Commitment to Diversity:

At Intact, we celebrate diversity and strive to create an inclusive, accessible workplace where every individual feels valued, respected, and heard. If you require specific adjustments to facilitate your recruitment process, please inform us, and we will work with you to accommodate your needs.

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