Front Desk Agent/night Auditor
3 days ago
As a Guest Service Agent/night auditor at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.
The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet
Work Schedule: Work irregular hours and shifts as needed (evenings, days, weekdays, weekends)
Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience
Experience & Skills:
- Display a team player attitude
- Possess good interpersonal skills
- Possess excellent written and verbal communication skills
- Multi
- tasked, Quick learner and attention to detail
- Capable of working with or without Supervision
- Has a pleasant & outgoing attitude and enjoys working with the public
- Fluent in English, both verbal and written
Primary Duties:
- Register arriving guests and assign rooms,
- Process group arrivals and departures,
- Take, cancel and change room reservations,
- Provide information on hotel facilities and services,
- Provide general information about points of interest in the area,
- Exchange foreign currency,
- Process guests' departures, calculate charges and receive payments,
- Balance cash and complete balance sheets, cash reports and related forms,
- Follow emergency and safety procedures,
- Clerical duties (i.e. faxing, filing, photocopying),
- Handle wake-up calls,
- Provide customer service,
- Answer telephone and relay telephone calls and messages
**Must have own transportation, public transit not available**
**Job Type**: Part-time
Pay: $17.00-$18.00 per hour
Expected hours: 24 - 32 per week
**Benefits**:
- Discounted or free food
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
Supplemental pay types:
- Overtime pay
**Experience**:
- hotel front desk: 2 years (required)
Work Location: In person
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