Hotel Operations Manager

3 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
Job Title: Assistant Manager, Hotel

Kingsway Inn is seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our staff are well-trained and motivated.

Key Responsibilities:
  • Recruitment and Staff Management: Recruit, hire, and train staff to ensure that our hotel has the right people in the right roles.
  • Performance Reviews: Conduct regular performance reviews to ensure that staff are meeting their targets and providing excellent service to our guests.
  • Training and Development: Provide ongoing training and development opportunities to help staff improve their skills and knowledge.
  • Front Desk Duties: Manage the front desk, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Marketing and Sales: Develop and implement marketing plans to attract new guests and increase revenue.
  • Customer Service: Ensure that our guests receive exceptional service, responding promptly to any issues or concerns they may have.
  • Work Schedules: Establish and manage work schedules to ensure that our hotel is adequately staffed at all times.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Supervision: 1 to 2 people or 3-4 people.
  • Language: English.
  • Work Hours: 37.5 hours per week.

Kingsway Inn offers a competitive salary and benefits package, including a health care plan and permanent employment. If you are a motivated and experienced professional looking for a new challenge, please apply today



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