Customer Service Manager

2 weeks ago


Surrey, British Columbia, Canada Fraser Health Full time
About Fraser Health

Fraser Health is a leading healthcare provider committed to delivering exceptional patient care.

Salary Range

$85,000 - $110,000 per year.

Job Summary

We are seeking a highly skilled Customer Service Manager to oversee the daily operations of our centralized contact centre function. As a key member of our team, you will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies, processes, and procedures.

Responsibilities
  • Oversee the daily operation of the centralized contact centre function, ensuring seamless communication with patients, families, and healthcare teams.
  • Supervise and develop a team of customer service representatives, providing coaching and training to enhance their skills and knowledge.
  • Implement and maintain departmental office administrative policies, procedures, and processes, including occupational health and safety, leave management, education, and orientation.
  • Evaluate contact centre requirements, liaise with external vendors, and monitor levels of support to ensure contract expectations are met.
Requirements
  • Diploma in Business Administration or equivalent experience.
  • Minimum 5 years of recent, related experience, including 2 years in a supervisory capacity.
  • Proven leadership skills, with the ability to motivate and develop a high-performing team.


  • Surrey, British Columbia, Canada Wireless Country Full time

    Job OverviewWe are seeking a highly skilled and motivated Sales Supervisor to join our team at Wireless Country. As a key member of our retail sales team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of service excellence.About the RoleThis is an exciting opportunity for a results-driven...


  • Surrey, British Columbia, Canada OTT HOLIDAYS INC. Full time

    Job Description:We are seeking an experienced Customer Service Manager to join our team at OTT Holidays Inc. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction while maintaining efficient and effective day-to-day operations.Key Responsibilities:Customer Support: Assist clients with special...


  • Surrey, British Columbia, Canada Bear Creek Market Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our retail store team at Bear Creek Market Ltd.Job DescriptionKey Responsibilities:Supervise and train staff to ensure excellent customer service standardsManage sales floor operations, including merchandising and inventory controlDevelop and implement strategies...


  • Surrey, British Columbia, Canada MAINLAND LUBE EXPRESS SERVICE LTD. Full time

    Job Title: Automobile Service ManagerAt MAINLAND LUBE EXPRESS SERVICE LTD., we are seeking a skilled Automobile Service Manager to lead our team in delivering exceptional customer service and maintaining a high level of operational efficiency.Key Responsibilities:* Evaluate daily operations to ensure smooth running of the shop* Manage staff and assign duties...


  • Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    Job Description:About the Role: We are seeking a highly skilled Customer Service Operations Manager to join our team at Carzone Motors Ltd.Key Responsibilities:Team Management: Manage a team of 3-10 people, ensuring effective communication and collaboration to achieve business objectives.Market Research: Study market research to determine consumer demand and...


  • Surrey, British Columbia, Canada Nagra Insulation Ltd Full time

    Job OverviewNagra Insulation Ltd is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing customer service operations and ensuring that all customers receive exceptional support.The ideal candidate will have experience in customer service management and be...


  • Surrey, British Columbia, Canada EMCO Corporation Full time

    OverviewAt EMCO Corporation, we are seeking a Customer Service Account Manager to join our team in the construction industry. Our company is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products.Job SummaryThis role involves interacting with customers primarily over the phone and by email to provide...


  • Surrey, British Columbia, Canada Elite Limousine Service Full time

    Job OverviewWe are seeking an experienced Transportation Operations Manager to join our team at Elite Limousine Service.Job SummaryThe Transportation Operations Manager is responsible for overseeing the daily operations of our transportation services, ensuring compliance with regulations and maximizing revenue. This role requires strong leadership and...


  • Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    The Customer Service Operations Manager is a key role at Carzone Motors Ltd, responsible for overseeing the daily operations of our customer service team.Job OverviewThis position involves managing staff and assigning duties, as well as studying market research and trends to determine consumer demand and potential sales volumes. You will also be responsible...


  • Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    About the Role:A-1 Trusses Ltd. is seeking a Customer Service Supervisor to join our team. The successful candidate will be responsible for supervising workers and projects, preparing production and other reports, and ensuring health and safety regulations are followed.Key Responsibilities:Prepare production and other reportsSupervise workers and...


  • Surrey, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly skilled Store Manager to lead our team in Surrey, Canada. As a key member of our team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and manage a team of staff members.Develop and implement sales...


  • Surrey, British Columbia, Canada Argos Pet Ranch Full time

    About UsAt Argos Pet Ranch, we strive to provide exceptional service to our clients and their pets. As a Customer Service Representative Supervisor, you will play a vital role in ensuring that our customers receive the best possible experience.Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Customer Service...


  • Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our contact centre. This individual will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies, processes, and procedures, and ensuring standards...


  • Surrey, British Columbia, Canada Centura immigration Service Inc. Full time

    Job OverviewCentura immigration Service Inc. is seeking a skilled Financial Services Manager to join our team.Compensation PackageThe salary for this role is estimated to be around $80,000 per year, based on industry standards and the cost of living in the area.Job DescriptionWe are looking for a detail-oriented individual with strong analytical skills to...


  • Surrey, British Columbia, Canada All Canadian building products Ltd Full time

    Manage Staff and Assign Duties: Supervise and direct a team of employees to ensure seamless daily operations. Assign tasks and responsibilities to team members based on their skills and experience.Study Market Research and Trends: Conduct market research to determine consumer demand, identify potential sales volumes, and assess the impact of competitors'...


  • Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    As a key member of the Carzone Motors Ltd team, the Customer Service Director will oversee all aspects of customer service, ensuring a seamless and satisfying experience for our clients. The ideal candidate will have a proven track record in staff management, with the ability to delegate tasks and motivate teams.Key responsibilities include studying market...


  • Surrey, British Columbia, Canada ABLE IMMIGRATION SERVICES LTD Full time

    Job DescriptionWe are seeking a highly skilled CUSTOMER SERVICE LIAISON to join our team at ABLE IMMIGRATION SERVICES LTD. As a key member of our support staff, you will be responsible for providing exceptional customer service by greeting people, directing them to contacts or service areas, and answering telephone calls.You will operate switchboard or...


  • Surrey, British Columbia, Canada Nationwide Life Insurance Group Ltd. Full time

    The Nationwide Life Insurance Group Ltd. is seeking a Customer Service Operations Manager to join our team. This is a permanent role that requires coordination of activities with other work units or departments, establishing work schedules and procedures, and examining and verifying the accuracy of work.Key ResponsibilitiesCoordinate activities with other...


  • Surrey, British Columbia, Canada Greenstone Immigration Service Inc] Full time

    As a key member of our team, you will be responsible for managing the day-to-day operations of our retail store. This includes overseeing inventory management, ensuring excellent customer service, and maintaining a clean and organized store environment.About this role:We are seeking an experienced retail manager who can lead and motivate a team of sales...


  • Surrey, British Columbia, Canada BC Ltd Full time

    Job SummaryWe are seeking a skilled Cashier and Sales Representative to join our team at BC Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and promoting products.About the RoleThis is a permanent full-time position working 40 hours per week. The ideal candidate will have...