Customer Service Manager

2 weeks ago

Surrey, British Columbia, Canada Wireless Country Full time
Job Overview

We are seeking a highly skilled and motivated Sales Supervisor to join our team at Wireless Country. As a key member of our retail sales team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of service excellence.

About the Role

This is an exciting opportunity for a results-driven professional to take on a leadership role in our fast-paced retail environment. As a Sales Supervisor, you will oversee the daily activities of our sales team, ensuring that customers receive exceptional service and support.

Key Responsibilities:
  • Manage and supervise a team of sales staff, providing coaching and guidance to achieve sales targets and improve customer satisfaction
  • Develop and implement sales strategies to drive revenue growth and increase market share
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective action as needed
  • Maintain high standards of customer service, ensuring that all interactions are friendly, professional, and respectful
  • Collaborate with other departments to ensure seamless communication and coordination
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong background in sales and customer service, with a proven track record of success
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Familiarity with retail operations and procedures, including inventory management and cash handling
  • A high school diploma or equivalent, with some college education or certification in a related field preferred
What We Offer

As a Sales Supervisor at Wireless Country, you can expect:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous bonus structure, tied to individual and team performance
  • Ongoing training and development opportunities, to help you grow and succeed in your career
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
About Wireless Country

Wireless Country is a leading retailer of wireless devices and services, dedicated to delivering exceptional customer experiences and driving business success. Our team is passionate about innovation, customer satisfaction, and community engagement.

Estimated Salary: $58,500

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