Customer Service Operations Manager

7 days ago

Surrey, British Columbia, Canada Fraser Health Full time

Job Summary

We are seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our contact centre. This individual will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies, processes, and procedures, and ensuring standards and objectives are met.

Responsibilities

  • Oversee the daily operation of the centralized contact centre function for Fraser Health.
  • Supervise and support designated staff, including coordinating work schedules, providing guidance, and completing performance appraisals.
  • Hire, train, and develop staff, as well as implement appropriate staff development and retention plans.
  • Participate in employee discipline issues, grievances, and routine confidential matters, including employee terminations.
  • Implement and maintain office administrative policies, procedures, and processes, including occupational health and safety, leave management, education, and compliance with applicable acts, regulations, and collective agreements.
  • Evaluate contact centre requirements, liaise with external vendors, and monitor support levels to ensure contract requirements are met.
  • Assist in developing innovative solutions within established budgets and contribute to the development of annual goals and objectives for the contact centre.
  • Monitor contact centre expenditures and approve invoices from external vendors within authorized budgets.
  • Serve as a change lead and subject matter expert for various contact centre projects, as assigned by the Manager.
  • Attend and participate in assigned meetings and committees as requested.

Qualifications

We are looking for a highly skilled and experienced Customer Service Operations Manager with:

  • A diploma in Business Administration and five to seven years of recent, related experience, including two years in a supervisory capacity, in a large, complex organization.
  • Demonstrated leadership practices, including the Fraser Health Leadership Framework of Clear, Caring, and Courageous, and the ability to create conditions for success.
  • Professional/Technical Capabilities, including demonstrated knowledge and understanding of voice technology systems, architecture, and concepts.

  • Customer Service Operations Manager

    7 days ago

    Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    Job Description:About the Role: We are seeking a highly skilled Customer Service Operations Manager to join our team at Carzone Motors Ltd.Key Responsibilities:Team Management: Manage a team of 3-10 people, ensuring effective communication and collaboration to achieve business objectives.Market Research: Study market research to determine consumer demand and...

  • Customer Service Operations Manager

    4 days ago

    Surrey, British Columbia, Canada Nagra Insulation Ltd Full time

    Job OverviewNagra Insulation Ltd is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing customer service operations and ensuring that all customers receive exceptional support.The ideal candidate will have experience in customer service management and be...

  • Customer Service Manager

    3 weeks ago

    Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    At Carzone Motors Ltd, we are seeking a highly skilled Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, with experience in managing staff and assigning duties. They will also be responsible for studying market research and trends to determine consumer demand, potential sales...

  • Customer Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional customer experience, and leading a team of customer service representatives.Key ResponsibilitiesLeadership and Team ManagementSupervise...

  • Customer Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional customer experience, and leading a team of customer service representatives.Key ResponsibilitiesLeadership and Team ManagementSupervise...

  • Customer Service Manager

    3 weeks ago

    Surrey, British Columbia, Canada Carzone Motors Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. The successful candidate will be responsible for managing staff, assigning duties, and ensuring excellent customer service standards are met.Key ResponsibilitiesManage staff and assign duties to ensure efficient operation of the customer service...

  • Customer Service Manager

    2 months ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service team, ensuring excellent customer experience, and driving business growth.Key ResponsibilitiesTeam Management: Supervise and lead a team of customer service...

  • Customer Service Manager

    2 months ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service team, ensuring excellent customer experience, and driving business growth.Key ResponsibilitiesTeam Management: Supervise and lead a team of customer service...

  • Transportation Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Elite Limousine Service Full time

    Job Title: Transportation Operations ManagerJob Summary: We are seeking an experienced Transportation Operations Manager to join our team at Elite Limousine Service. The ideal candidate will have a strong background in transportation management, with a focus on daily operations, scheduling, and dispatching. Responsibilities will include evaluating daily...

  • Transportation Operations Manager

    1 week ago

    Surrey, British Columbia, Canada Elite Limousine Service Full time

    We are seeking a skilled Transportation Operations Manager to join our team at Elite Limousine Service. The ideal candidate will have a strong background in transportation management and be able to oversee daily operations, plan and organize schedules, and ensure compliance with regulations.The Transportation Operations Manager will be responsible for...

  • Customer Service Manager

    4 weeks ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at A-1 Trusses Ltd. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of customer...

  • Customer Service Manager

    2 months ago

    Surrey, British Columbia, Canada Nagra Insulation Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and lead a team of customer service...

  • Customer Service Manager

    2 months ago

    Surrey, British Columbia, Canada Nagra Insulation Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and lead a team of customer service...

  • Automobile Service Manager

    7 days ago

    Surrey, British Columbia, Canada MAINLAND LUBE EXPRESS SERVICE LTD. Full time

    Job Title: Automobile Service ManagerAt MAINLAND LUBE EXPRESS SERVICE LTD., we are seeking a skilled Automobile Service Manager to lead our team in delivering exceptional customer service and maintaining a high level of operational efficiency.Key Responsibilities:* Evaluate daily operations to ensure smooth running of the shop* Manage staff and assign duties...

  • Transportation Operations Manager

    7 days ago

    Surrey, British Columbia, Canada Elite Limousine Service Full time

    Job Summary: The Transportation Operations Manager oversees daily operations, planning, and organization for scheduling and dispatching vehicles and goods. Key responsibilities include evaluating daily operations, preparing reports for senior management, and ensuring transport compliance with regulations.Responsibilities:Evaluate daily operations and plan...

  • Customer Service Operations Coordinator

    4 days ago

    Surrey, British Columbia, Canada New Vision Insurance Services Ltd. Full time

    Job Description:We are seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team at New Vision Insurance Services Ltd. As a key member of our operations team, you will play a crucial role in ensuring the smooth day-to-day functioning of our customer service department.Key Responsibilities:Coordinate events,...

  • Customer Service Supervisor

    3 weeks ago

    Surrey, British Columbia, Canada A-1 Trusses Ltd. Full time

    A-1 Trusses Ltd. is seeking a skilled Customer Service Supervisor to oversee the customer service and operations teams. The ideal candidate will have a secondary (high) school graduation certificate and relevant experience in customer service and operations management.Key ResponsibilitiesPrepare and analyze production and other reports to identify areas for...

  • Automobile Shop Operations Manager

    5 days ago

    Surrey, British Columbia, Canada MAINLAND LUBE EXPRESS SERVICE LTD. Full time

    Job DescriptionMainland Lube Express Service Ltd. seeks an experienced Automobile Shop Operations Manager to oversee daily operations and lead a team of staff in providing top-notch services to customers.Key Responsibilities:Evaluate and optimize daily shop operations for maximum efficiency and productivity.Manage a team of staff, assign duties, and ensure...

  • Customer Service Manager

    17 hours ago

    Surrey, British Columbia, Canada Bear Creek Market Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our retail store team at Bear Creek Market Ltd.Job DescriptionKey Responsibilities:Supervise and train staff to ensure excellent customer service standardsManage sales floor operations, including merchandising and inventory controlDevelop and implement strategies...

  • Customer Service Manager

    1 month ago

    Surrey, British Columbia, Canada Nagra Insulation Ltd Full time

    Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our customer-facing processes.Key...